The best Customer Experience.
Do you want to know how Veldhoen + Company experiences the support of our Customer Success department? Check it out in the customer case study.
Our Customer Success (CS) team is dedicated to ensuring the success of our customers. We provide all the support you need to grow and excel with your online academy. Together, we ensure that you have a comprehensive understanding of how Rakoo works and how to motivate your teams to get started!
Customer Success
Always a fixed contact person
Are you starting with Rakoo? Great! After signing your contract, we will assign you one or two dedicated Customer Success Managers (CSMs). Why? Having fixed contact persons allows them to quickly familiarize themselves with your organization and gain a better understanding of your online academy. This saves time when you need assistance because they are already aware of your situation!
The CSM will guide you through the onboarding process and answer all your questions. Together, we will make your online academy a success.
Personalized
Kick-off/Setup
We get to know your organization and your goals. We inform you about what to expect and work together to determine the necessary steps to further set up your online academy.
Integrations
Technical session
Do you want to integrate your online academy with, for example, your HR system? We will schedule a session to discuss your requirements and explain the integrations.
Creation
Content
An online academy is only complete with inspiring content. In this session, we will teach you everything about creating content in Rakoo. We discuss learning formats and activities and provide insights for your first learning activity.
Learning & Development
Optimal learning experience
How do you ensure that your content is not only engaging but also effective? Our L&D specialists will guide you through the didactics of learning activities, helping you achieve higher learning outcomes and increased engagement.
Getting started
Communication
Your organization is ready to launch an online academy, but how do you get your teams excited? We brainstorm with you about the launch of your online academy and assist in creating a solid communication plan.
Attention
Evaluation
Two weeks after the launch of your online academy, we will evaluate the onboarding process and gather initial feedback. We identify any areas that require attention and provide assistance as needed.
Customer Success
We stay connected
Your growth does not end with implementation. Together, we ensure the success of your online academy. That's why you will have monthly contact with your CSM to assess the progress of your online academy. We discuss your goals and provide assistance where necessary, so you can maximize the benefits of online learning.
Authoring tool
Learning with the Rakoo Academy
Where better to learn how Rakoo works than in the Rakoo Academy itself? That's why we have the Rakoo Academy for our customers, filled with learning activities on relevant topics. Experience what a microlearning looks like or how a Learning Playlist works! Using the Rakoo Academy offers two significant advantages:
Benefits
You learn how to use Rakoo as an administrator.
You will learn about how your employees are working with an online academy.
Transforming your online academy into a big success
Schuberg Philis has put a lot of effort into the launch of their online academy. From day one, they have encouraged their employees to embrace online learning. Want to know how they approached this? Read about it in the customer case study.
